Supercharge Your RPA With Conversational AI

 We were fortunate to connect with our Platinum Sponsor, Cognigy, before our 4th World RPA & AI Summit. Continue reading to learn more about their insights:

Robotic process automation (RPA) is rapidly transforming how businesses operate. According to Gartner, 72 percent of companies will use RPA in some form during the next two years.  With such a rise in RPA adoption, innovation and digital transformation teams are scrambling to do their due diligence in understanding the scope of intelligent automation technologies, with a focus on long-term scalability and performance.

On the other hand, recent advances in conversational AI are also set to disrupt how businesses approach automation. Perhaps the future lies in a combination of the two technologies, in the form of conversational RPA, where the power of natural language understanding and machine learning can join forces to enable end-to-end automation of customer-facing processes. The convergence of RPA and Conversational AI is the next step in the intelligent automation journey as they create powerful synergy by taking on where the other has left off. While RPA kicks off, automates, and supervises the execution of business processes behind the scenes, Conversational AI manages the key human interactions in the front end.

Let’s explore some use cases and understand how backend process automation meets conversation-driven automation to revolutionize many industries, both in terms of customer experience and process efficiency.

Insurance

Consider insurance claims to be a complete customer journey with many interactions and processes handled by multiple systems and staff. Without speed, precision, and efficacy in the back-office, no matter how good and responsive the customer interaction aspect is, the time to settle a claim is reliant on the complete chain of events from a customer filing a claim to validation, approval, and lastly payment.

In such a scenario, a claim processing virtual agent can assist and gather documentation and details related to an incident, as well as enable uploading images, documents, or videos that provide more context to help in the subsequent process. Furthermore, the integration of optical character recognition (OCR) with RPA can enable insurers to automatically interpret content from uploaded documents and direct the information into the appropriate systems. This improves data quality and accuracy while curtailing insurance backlogs. Thereby, enabling a frictionless, human-like, end-user experience.

Retail/Merchandising

The challenge for the retail industry is to meet the towering expectations of the consumers as customers anticipate same-day or next-day delivery. In addition, the massive volume and fast-moving nature of the products increase the complexity of retail supply chain management. The question is, what is the best route ahead for the retail industry?

Well, A combination of RPA & Conversational AI can alleviate many of the issues that merchants encounter. The fundamental goal of AI and RPA technologies is to eliminate human error and improve the efficiency of business processes. Supply-chain management in retail is an excellent field where a mix of Conversational AI and RPA can bring forth surprising results, much as automated checkout, tailored recommendations, and churn rate reductions are some of the powerful use cases of applying AI solutions in retail. The fusion of these two technologies can elevate inventory management and the customer experience in the retail sector.

Healthcare

Across the globe, healthcare is one of the industries where human workers act as information routers, manually moving loads of data between systems by selecting, copying, and pasting. This repetitive work is tedious and unsatisfying, and it also has a high error rate since people lose focus and interest when doing monotonous jobs. This calls for intelligent automation in healthcare.

Conversational AI and RPA can de be deployed in hospitals and clinics to assist staff with the growing number of repetitive tasks, while also providing a superior experience to patients. AI-powered virtual agents can be used to route and direct patients to the most appropriate care when they are seeking information regarding the cause or treatment of their symptoms. An RPA component is incorporated as a virtual agent that can lead the patient towards picking a time to visit a doctor and automatically schedule an appointment.

Energy and Utilities

The energy and utility industry are transitioning from a largely traditional, regulation-heavy sector to one that is driven by technologies. Not only do the industry's fundamental operations have a lot of automation potential, but there are also a lot of recurring and rule-based procedures in the back and front office, which opens up a lot of possibilities for process automation. This makes it a perfect candidate for initiatives to revolutionize customer service and boost operational efficiency.

Whether it’s a query on a utility bill, updating customers on the status of a service outage, or responding to other service requests, RPA and Conversational AI can be adopted by utility providers in their contact centres to improve the customer experience while cutting service delivery costs. This relieves people of monotonous tasks, reduces errors, and increases quality and compliance.

Banking

When it comes to banking, the process of applying for a loan or a credit card account and getting approval is another area where RPA and conversational AI can play a combined role.

Within a conventional loan process, the customer journey and approval process are way too complex, requiring multiple steps, systems, and handovers that are loaded with friction and inefficiencies. This can lead to a loss of loan customers during long and frustrating cycle times. Though, it’s quite challenging to deliver a flawless customer experience in the banking sector, but, if we can combine the two technologies in disruptive ways, we can reap the immense benefits from the synergy they generate.

 

 

 

Join Cognigy at the 4th World RPA & AI Summit on October 7th and 8th, request a free brochure to see the full topic lineup and reserve your spot today!

Join Us During The Animal Health & Nutrition Summit

 According to the UN Department of Economic and Social Affairs, the global population is approximately 7.3 billion and it is anticipated to reach around 9.7 billion by 2050; of which, 795 million people are undernourished.

This has caused a shift in the agriculture sector to focus more on long-lasting feed production techniques and providing better health management for livestock, poultry, swine and other food production animals to improve their overall health, growth and performance as it has a direct impact on the human population.

However, there are several new challenges that farmers are facing with the introduction of innovative technologies and more sustainable food systems. From rising emissions in dairy production to the consumers' need to trust where their food comes from – and much more – sharing real-life examples and experiences can help transform the lifecycle of animals and can improve animal welfare while maintaining the nutritional value humans need.

The Animal Health & Nutrition Virtual Summit will take place on the 28th and 29th of October 2021 and will bring together food producers, animal health and feed experts, as well as, vaccine and genetic specialists to discuss current trends and strategies for improving animal health, nutrition and precision farming.

The summit will focus on the latest innovations and strategies to improve dietary planning, livestock monitoring, behavioral analyses, feed management and more to create a better lifestyle overall for food production animals.

We will have the pleasure of hearing from top expert speakers from major brands such as Phibro Animal Health, Elanco, Kemin, Danone, DSM, InnovaFeed and other key players in the market about their experiences on combining technology and data to make better business decisions and much more.

Attendees will acquire in-depth knowledge that will cover designing smart nutritional plans and balancing your feed additives to create more sustainable food systems. They will also discover technologies' role in preventative healthcare & how data-driven decision-making can help push your business forward while providing the best life possible for the animals that keep us fed.

Our virtual event platform offers a wide range of networking and contact-building opportunities starting 3 weeks prior to the event as well as the possibility to schedule 1-on-1 virtual meetings, share materials with event attendees and participate in discussions and Q&As.

With the 2-day agenda packed full of informative case studies and networking opportunities, this virtual event is a must-attend for high-level executives and professionals in the industry looking to gain exceptional knowledge on the latest industry opportunities.

You can receive more information about the Animal Health & Nutrition Virtual Summit by requesting your free brochure and then when you are ready to join us, register here.

Updated Covid Measures For Fall Events

Luxatia International is excited to welcome you back to our hybrid conferences this fall and we can’t wait to gather in person again. The health and wellbeing of our delegates, speakers, sponsors and staff remain our top priority and we are working with our hotel venues to provide you with the same high-quality accommodations and services you expect while ensuring the health and safety of everyone.

As we continue to actively monitor the situation regarding the coronavirus and follow the latest advice and guidelines issued by the World Health Organization & European Center for Disease Prevention and Control, we have implemented hygiene measures and some changes to maximize everyone’s safety.

In order to join the event in person, during check-in we will require attendees to prove that they have been fully vaccinated against coronavirus with an EMA* approved vaccine valid 2 weeks after your final dose, a negative coronavirus PCR test results valid within 72 hours, or proof of recovery in the last 6 months. If you are unable to provide any of the above, we can conduct an on-spot antigen test prior to the start of the event.

The COVID measures we also will adopt are as follows:

• Pens, printed material, promotional items will be available only upon request (digital materials will also be available virtually through our event app)
• Disinfectant dispensers are located at the main hotel entrance, the meeting room entrance and are available in all public areas (lobby, elevator, restaurant, etc.)
• The minimum distance is maintained throughout the building with a guidance system and appropriate signs
• Each venue will have its own employee dedicated to ensuring all safety measures are carried out
• Each employee (of Luxatia International and the hotel venues) will be trained on the latest hygiene standards prior to the event
• Masks must be worn in the elevator and social distancing must be maintained. (Look for signs before boarding for information on the maximum number of occupants)
• Contact details for all participants will be provided to the hotel upon request, in case of an emergency to ensure easy follow-up
• A no-handshake policy is in place at all times, including networking sessions
• The reception area of each hotel will try to make the contact made during check-in as contactless as possible by using: contactless payment options, a clear window between guests and the hotel staff, paperless checkout 

We appreciate your cooperation with using prevention strategies, such as wearing masks, physical distancing, hand hygiene and respiratory etiquette for the duration of the summit.

Only by working together can we continue to enjoy the pleasures of travel and business events while preventing the further spread of the coronavirus.

If you are unable to travel at this time, we are offering virtual participation through our event platform for all of our summits as well. You can register for that option through the appropriate event page or if you need to switch your participation option, please email info@luxatiainternational.com.

Thank you for your understanding of these measures so we can continue to gather with industry leaders, share knowledge about the innovations of the future and establish valuable business relationships to help create solutions.

We look forward to seeing you soon!

How To Increase Flexibility In Education Facilities

 We were fortunate to connect with our Exhibition Sponsor, Skyfold, before our 6th Innovative Learning Spaces Summit. Continue reading to learn more about their insights:

The modern classroom is often more than just a classroom. Classrooms are where students go to study and relax; they’re used for tutoring, social club meetings, drama rehearsals, parent-teacher meetings, open houses, staff events, and after-school programs. Schools are also the hub of the community, offering their classrooms and spaces for senior programs, summer camps, and voting centers for local and federal elections. Educational facilities from primary to university need solutions to maximize their square footage without redesigning their floor plan, which can adapt to the demands of our busy, multipurpose classrooms.

CREATE EASE OF MOVEMENT

We think of classrooms as four rigid walls, but what if those walls could be tucked away? Flexible space management solutions—also referred to as movable walls or operable partitions—allow school staff to reconfigure their spaces by sub-dividing or expanding classrooms as they “move” these movable walls into or out of place. Operable partitions between classrooms create the opportunity to separate or combine classroom space. But that’s not the only place where space management can enhance a classroom’s flexibility. Installing operable partitions in place of fixed walls shared with a hallway or atrium allows the classroom to transform into a flowing event space as the operable partition opens onto larger spaces in the school.

Automated operable partitions that function with a simple keypad, like Skyfold, give teachers the ability to reconfigure their classrooms themselves, without the help of janitors, and within a matter of minutes, making it easy to transform spaces according to their minute-to-minute needs.

ADD FUNCTIONALITY

Operable partitions can be more than just room dividers; they can help create connected spaces where students can learn, focus and collaborate. A white marker board finish transforms your operable partition into a writing surface to be used by teachers and students for an integrated and flexible learning environment.

As with many of these systems, acoustically rated panels further ensure that areas separated by movable walls can be used without noise disruption, making each space a highly productive area to work in. With acoustic ratings of up to 60 STC (Rw 59), Skyfold’s operable partitions in the down position act as a two-sided rigid wall and acoustic barrier between rooms, thereby creating a space where students and educators can focus on lessons and personal work without distractions from the adjacent areas.

ADD FLEXIBILITY

What if your classroom is more than just four walls? What if it is an auditorium with stepped or sloped floors? Skyfold’s operable walls can also accommodate those solutions and turn a large auditorium into multiple smaller rooms without losing any floor space.

There are always unexpected opportunities for flexible space solutions. Let us help you maximize your education spaces. Visit www.skyfold.com and see how we can help you.

5th Ticketing Innovations Summit: Interview With The Chairman Ralph Gambetta

 

Before the 5th Annual Ticketing Innovations Summit, we had the opportunity to interview the chairman, Ralph Gambetta. Ralph is the General Secretary for Calypso Networks Association (CNA).

In our interview, Ralph shares his experience in the industry as well as what he expects from the summit. Let's see what he has to say:

NOW THAT THE EFFECTS OF THE PANDEMIC HAVE EASED AND PEOPLE ARE BEGINNING TO USE PUBLIC TRANSIT AGAIN FOR BUSINESS OR LEISURE TRAVEL, WHAT DO YOU SEE AS THE BIGGEST CHALLENGE FOR TICKETING PROVIDERS AT THE MOMENT?

We have all been significantly affected by the pandemic. Manifold business has been challenged and needs now to be updated. Where digitalisation was just a long-term plan the speed of implementing this policy has been accelerated. From the point of view of the sustainable and green transport modes, the regaining of customers is crucial. Enhancing trust in mobility services is fundamental for any form of recovery. For the distribution systems, this means to be mandatorily digital and reduce contact interfaces as much as possible. Self-understood, by maintaining social inclusiveness. For the fare schemes, the need for flexibility and adaptability is essential. For the mass transit operators, a rethinking of the fares needs to start, and the design of tailormade and scalable mobility packages will become essential.

IN YOUR OPINION, WHAT WAS THE BIGGEST TECHNOLOGY OR BUSINESS STRATEGY TO COME OUT OF THE PANDEMIC AND HOW IS IT IMPACTING THE INDUSTRY?

Going contactless is now paramount and many networks need at first still to achieve this level. Now new technologies and digital distribution channels are decisive for the companies’ recovery plan. Ticket sales and inspection are getting now more and more contactless. The technology was always ready, but now the political decision-making level has understood the necessity of providing framework conditions to easily and rapidly implement this.

LAST TIME WE SPOKE, YOU SAID ABT AND MOBILE TICKETING HAD NOT BEEN WIDELY ADOPTED YET. DO YOU THINK THAT IS STILL THE CASE? IF SO, WHY DO YOU THINK ORGANISATIONS ARE STILL HESITANT AND IF NOT, WHAT LED TO THESE THINGS BEING ADOPTED MORE WIDELY?

We see now more and more successful examples of mobile ticketing implementation across the globe. The increase of NFC compliant phones has speeded up this process and obviously, more and more persons do not intend to manage additional fare media if they can do this directly with the mobile phones. In terms of ABT significant market take-ups have been experienced. With clear rules on a governance level and technology allowing a fast adoption of the ABT concept, the ground is prepared to see further deployments coming up in a near future.

WHAT IS YOUR ADVICE FOR ANYONE PLANNING TO ACQUIRE A NEW SYSTEM OR JUST BEGINNING THEIR JOURNEY WITH A SMART TICKETING SYSTEM?

Do not try to reinvent the wheel. Technology is ready to be used and with choices based on open standards, the sustainability of investments is guaranteed as you can always build upon what you have implemented.  The technology is available on the market, just go for it.

YOU’VE ATTENDED THIS EVENT FOR MANY YEARS NOW. WHAT ARE YOUR EXPECTATIONS FOR THIS EDITION?

The conference has nicely developed over the last years and has become now a reference in the yearly ticketing event calendar. This year I expect to see how industry and operators have been coping with the pandemic and to understand what their roadmaps into the future are.  In addition, the event will be one of the first international occasions to meet again in person and this per se will be a refreshing experience. 

To learn more about the 5th Annual Ticketing Innovations Summit, request your free brochure! Then save your seat today to join Ralph and other industry experts.

5 Reasons To Join The 4th World RPA & AI Summit

 We are so excited to be returning for our 4th World RPA & AI Summit on October 7th and 8th in Berlin, Germany. This hybrid edition will focus on the increased efficiency and accuracy of RPA technology, best practices and challenging examples of global implementation of intelligent automation in various industries and much more. There are many reasons why you should join us, continue reading for our top 5 reasons:

 

• #1: Gain Insights From Global Industry Leaders From Top Brands

 This event will bring together leading professionals from global brands to share their experiences on the latest advancements in RPA and AI and discuss the ethical, technical and strategic challenges of AI and RPA applications. Brands such as Dell, Coca-Cola, Nestlé, Danone, LEGO Group & more will be in attendance to provide their valuable insights on the technological tools and strategic innovations that is forming the future of RPA and AI.

• #2: Examine Case Studies

During the two-day event, we will explore many different case studies that will cover topics like identifying RPA and AI opportunities for your organisation, enabling a transformation with intelligent automation & the future towards truly intelligent artificial intelligence. We will also delve deeper into combining RPA, AI & Analytics to deliver a truly digital workforce & to discuss achieving the highest level of automation through humanizing technology. Join these sessions to learn about the next step in digital interactions and using cognitive technologies paired with RPA for better decision-making.

• #3: Discuss Solutions to Give Your Business A Competitive Edge

You will have the opportunity to hear about several cross-industry intelligent automation and AI solutions and connect with other like-minded peers to help your organisation increase ROI & increase user engagement. Between the numerous case studies, panel discussions, and fireside chats, attendees will leave with real practical solutions to achieve the highest level of automation.

• #4: Professional Networking Opportunities

This exclusive agenda is packed with informative sessions, but also throughout both days we have scheduled times for networking. Whether you choose to join us in Berlin or virtually, both tickets will provide the same great summit experience filled with knowledge-sharing and contact building to grow your professional network. With our event application, you can start connecting with colleagues 3 weeks prior to the summit and you can even stay in touch after it’s overall in one convenient place. 

• #5: Be Inspired

The summit will provide a great opportunity to get inspired with fresh innovative ideas, exciting new developments within the industry and collaborate with like-minded peers. Use this chance to discuss your current real-life challenges and receive honest feedback to find solutions to what you are struggling with.

Event sponsors Cognigy and DRUID will also share great insights on their solution in the field of RPA and AI.

 

Representatives from Cognigy will delve into establishing strong governance of RPA across your organisation and ensuring ongoing monitoring, maintenance and improvement. While team members from DRUID will explain how conversational AI enables data-driven organizations with hyper-automation by using seamless integration with RPA and AI.

You don’t want to miss this fantastic two-day opportunity to gain exceptional knowledge about the latest trends and strategies in RPA and AI leveraging novel intelligent capabilities. We are looking forward to seeing you in Berlin or online through our event application!

Request your free brochure for more information about the 4th World RPA & AI Summit and to see the full line-up of speakers. Once you are ready, purchase your ticket here!

Legal Disruption: 4th Legal AI Summit

 Artificial intelligence (AI) is one of the fastest-growing technologies being adopted in many different industries all around the world. Many law firms and global brands had already begun integrating Legal AI into their practices prior to the pandemic but the past year increased the speed in which these organizations were investing in and using Legal AI to help stay on top of increasing workloads from many different locations.  

AI has the capability of analyzing data to help it make predictions about the outcomes of legal proceedings better than humans and to remove mundane tasks from daily operations, giving these professionals their time back to focus on more pressing business matters. New data-driven technologies are disrupting long-established practices and legal professionals find themselves with new challenges to overcome while on their implementation journey.

The upcoming 4th Legal AI Summit will take place in Berlin, Germany on October 7th-8th, 2021 and this edition will focus on the technological advancements assisting legal professionals in their day to day operations by taking a closer look at the latest innovations being adopted to mitigate risks and improve internal processes and policies while revolutionizing overall legal best practices.

 

This hybrid event will bring together legal experts and AI specialists to understand the opportunities and challenges associated with the business strategy of AI implementation. We have the pleasure of hearing from global brands such as Dentons, Mundipharma, Siemens, Nestlé, Deloitte & more about their personal experiences with implementing AI and ML & the advancements it can bring to your staff and organization.

Luxatia International is constantly working to provide an ideal space that facilitates meaningful discussions around global tech and networking opportunities with like-minded professionals to empower the future of innovation. And we are looking forward to connecting with you whether you choose to join us in Berlin or virtually from the comfort of your home. No matter which participation option you select, you can still fully experience our summit’s workshops, interactive sessions and networking breaks through our online event platform. This provides you the opportunity to connect with your peers prior to the event and stay in touch even after the summit is over.

Join this year's 4th Legal AI Summit and gain a competitive advantage, establish new strategies for growth and lead your team to success by exploring efficient AI practices.

Request your free brochure today to discover the full lineup of speakers and see the complete event agenda.

Tickets are available now! Register today to save your spot so you don’t miss out on this invaluable industry event.